1. Overview

We at Formaleur strive to provide our customers with the best quality products and services.
If for any reason you are not satisfied with your purchase, we offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return.

2. Eligibility for Returns

To be eligible for a return:

• The item must be in the same condition as received — unworn, unused, unwashed, and undamaged.

• The item must include all original tags, packaging, and accessories.

• A valid receipt or proof of purchase must be provided.

If these conditions are not met, we reserve the right to decline the return request.

3. How to Initiate a Return

To start a return, please contact us at:
📧  support@formaleur.com
📞 +91 70020 99446

If your return request is accepted, we will send you:

• A return shipping label, and

• Instructions on how and where to send your package.

Please do not send any items back without prior authorization, as such returns will not be accepted.

For any questions about returns, feel free to reach out to us at the contact details above.

4. Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective or damaged, or

• You received the wrong item.

We will review the issue promptly and arrange a replacement, exchange, or refund as appropriate.

5. Exceptions / Non-Returnable Items

Certain types of items are non-returnable, including but not limited to:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalized products (special orders, made-to-order items)

• Personal care items (e.g., cosmetics, grooming products)

• Hazardous materials, flammable liquids, or gases

• Gift cards or sale/discounted items

If you are unsure whether your item is eligible for return, please contact us before initiating the process.

6. Exchanges

The fastest way to get what you need is to return the item first and, once the return is accepted, place a new order for the desired product.

7. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 10 business days.
Please note that your bank or card issuer may take additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@formaleur.com

8. Shipping Costs

• Return shipping costs may be borne by the customer, unless the return is due to a damaged, defective, or incorrect product.

• In case of a full refund, the original shipping charges (if any) are non-refundable.

9. Contact Information

For any questions about our Refund & Return Policy, please contact:
Formaleur

📧 support@formaleur.com
📞 +91 70020 99446
🌐 https://formaleur.com/